Financial Services

As intelligent technologies allow more work to be automated, the cost of keeping large staff numbers in the World’s financial capitals has increased. Disruptive technologies are shaping the future of banking, today. These disruptive technologies bring with them their own risks. How institutions respond will depend on their ability to adapt to these new challenges.

What We Do

  • Organisation Design
  • Strategy Development
  • Process Improvement
  • Accelerated Learning
  • Strategy Realisation
  • Change Management

Achievements

  • Staff turnover reduced by 40%
  • Customer satisfaction increased by 20%
  • Loan processing reduced by 50%
  • 30% reduction in rework
  • 14% increase in call centre utilisation